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Return policy

We’ve made returning easy!

  • NA-KD offers free returns and refunds.
  • Not 100% satisfied with your recent NA-KD purchase? We are happy to accept returns and refund on items that are in original condition, within 90 days of receiving your order.
  • Any product you return must be in the same condition you received it. Returned items must not be used, washed or altered in any way. All items will be reviewed individually upon return.
  • For information on how to return your order, check your return slip or click here.
  • We provide one free return label for each order. You can use it within 90 days from receiving your order. If you want to make a second return, we will charge a small fee which will be deducted from your refund. More information you can find here.
  • If the goods are damaged when delivered you can send them back for free and get a full refund.
  • If you would like to change your item for a different color or size, please return your unwanted item and place a new order.
  • If your refund is accepted, we will refund the price you paid for your item back to your original payment method.
  • If we receive a returned item in an unsuitable condition, the refund will become void and the item/s will be sent back to you.
  • Due to hygiene reasons, we only accept underwear and swimwear with the hygentic sticker still attached. 
  • The items you wish to return are your responsibility until we receive them. It’s a good idea to get insurance for the value of the items you are returning, and obtain proof of postage.
  • We are not responsible for any items that are returned to us by mistake.
  • Returns usually take 14 days to be received and processed. When your return has been processed, a refund will be issued to your original payment method, this could take up to 5 work days. We will keep in touch with you along the way and send you an email once it’s all done.

If you have any questions about your refund, please contact us through our contact form.

 


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    Size guide
    Clothes
    Jeans / Trousers
    Bras
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    Please use these size charts to help determine your size.

    Please use these size charts to help determine your size. Please note that these charts are indicative only. Sizes and measurements may vary to actual item. Please email us if you need the fit of a particular item.  

    • 1. Bust
      Measure around the widest point over the bust.
    • 2. Waist
      Measure around natural waistline.
    • 3. Hips
      Measure around natural waistline.
    Clothes
    INTEUUK/AUUSFR/ESIT
    XXS32623438
    XS34843640
    S361063842
    M381084044
    L4014104246
    XL4216124448
    XXL4418144650
    XXXL4620184852
    Body measurements
    EUBust (cm)Waist (cm)Hips (cm)Inside leg (cm)
    3280628678
    3484669078
    3688709478
    3892749878
    40967810278
    421008210678
    441048611078
    461089011478