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Climate compensated free shipping & returns

Sustainability is a key part of NA-KD´s mission and an important part of our future business. We know that committing to carbon compensation in our delivery and returns will allow us to make a huge positive environmental impact quickly.

All outbound deliveries and returns are carbon compensated, at no extra cost to you, no matter which shipping method you use.

Carbon compensation is a process where carbon emissions are offset through investment in verified projects that result in emission reduction around the world. These projects often have a positive economic and social effect in the developing country where the project is based. One ton of carbon offset represents the reduction of one ton of carbon dioxide.

We are working with Tricorona Climate Partner (TCP), experts in the climate compensation space to support this initiative. TCP assist us in evaluating the environmental impact of the millions of orders you make, and then help calculate the value of the required carbon dioxide offset. Based on these climate calculations, NA-KD compensates total emissions ton by ton. TCP then manages our climate compensation investments.

Have you received my return?

Our return process can take up to 14 days from when you send it. Once we have processed your return, you will get an e-mail and shorly after this, depending on your payment method, your invoice will be updated or you will be refunded.

Where is my order?

Once your order has been dispatched you will receive a shipping confirmation. In this you will find a link to the delivery company's webpage where you can track your order! Remember that our delivery times refer to business days! If your order hasn't reached you within the promised delivery time, contact us and we will help you!

Remember that it can take up to 24h from when you got your shipping confirmation until the tracking to update!

I haven't received my order confirmation!

We will send you an order confirmation to your e-mail with the details of your purchase. If you haven’t received a confirmation within 24 hours of your purchase, please check your spam folder and if you still can’t find anything, contact us. Always make sure to enter the correct e-mail when completing your order!

If you were logged in to your account when you placed your order you can always go to your My Page and view your orders.

Can I edit/cancel my order after I placed it?

Sadly no! Once your order is placed and imported to our system we have no ability to edit it or make any changes for you. 

We are really quick at processing your order and are therefore unable to cancel it before shipping. However, you are always more than welcome to return your order to us for free if you do not wish to keep it!

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    Free shipping & returns
    Express delivery
    Safe payment
    New items every day

    Payment methods

    Shipping methods

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    Size guide
    Clothes
    Jeans / Trousers
    Bras
    Shoes
    Please use these size charts to help determine your size.

    Please use these size charts to help determine your size. Please note that these charts are indicative only. Sizes and measurements may vary to actual item. Please email us if you need the fit of a particular item.  

    • 1. Bust
      Measure around the widest point over the bust
    • 2. Waist
      Measure around natural waistline
    • 3. Hipp
      Measure around the widest point over the seat
    Clothes
    INTEUUK/AUUSFR/ESIT
    XXS32623438
    XS34843640
    S361063842
    M381084044
    L4014104246
    XL4216124448
    XXL4418144650
    XXXL4620184852
    Body measurements
    EUBust (cm)Waist (cm)Hips (cm)Inside leg (cm)
    3280628678
    3484669078
    3688709478
    3892749878
    40967810278
    421008210678
    441048611078
    461089011478