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Who? What? Huh? Hmm… Life can be confusing at times, but we’re here to help with any NA-KD related questions.
COVID-19 update

Shipping available as usual
We are closely monitoring the development of the coronavirus (COVID-19). The safety and well-being of our customers and employees is our top priority and we are following the guidelines and recommendations as outlined by the respective authorities.

We will keep you updated as we continue to follow the matter closely going forward.

Climate compensated free shipping & returns

Sustainability is a key part of NA-KD´s mission and an important part of our future business. We know that committing to carbon compensation in our delivery and returns will allow us to make a huge positive environmental impact quickly.

All outbound deliveries and returns are carbon compensated, at no extra cost to you, no matter which shipping method you use.

Carbon compensation is a process where carbon emissions are offset through investment in verified projects that result in emission reduction around the world. These projects often have a positive economic and social effect in the developing country where the project is based. One ton of carbon offset represents the reduction of one ton of carbon dioxide.

We are working with Tricorona Climate Partner (TCP), experts in the climate compensation space to support this initiative. TCP assist us in evaluating the environmental impact of the millions of orders you make, and then help calculate the value of the required carbon dioxide offset. Based on these climate calculations, NA-KD compensates total emissions ton by ton. TCP then manages our climate compensation investments.

From 1 March 2020 we’re climate compensating all inbound deliveries from our suppliers and all shipping and returns to customers. This means that we’re compensating for the carbon emissions that is associated with all deliveries to and from NA-KD. We’re doing this together with Tricorona Climate Partner – an expert in the offsetting space that will calculate our emissions and invest in projects that counteract the environmental effect. This will not cost you anything extra.

Have you received my return?

Our return process can take up to 14 days from when you send it. Once we have processed your return, you will get an e-mail and shorly after this, depending on your payment method, your invoice will be updated or you will be refunded.

Where is my order?

Once your order has been dispatched you will receive a shipping confirmation. In this you will find a link to the delivery company's webpage where you can track your order! Remember that our delivery times refer to business days! If your order hasn't reached you within the promised delivery time, contact us and we will help you!

Remember that it can take up to 24h from when you got your shipping confirmation until the tracking to update!

I haven't received my order confirmation!

We will send you an order confirmation to your e-mail with the details of your purchase. If you haven’t received a confirmation within 24 hours of your purchase, please check your spam folder and if you still can’t find anything, contact us. Always make sure to enter the correct e-mail when completing your order!

If you were logged in to your account when you placed your order you can always go to your My Page and view your orders.

Can I edit/cancel my order after I placed it?

Sadly no! Once your order is placed and imported to our system we have no ability to edit it or make any changes for you. 

We are really quick at processing your order and are therefore unable to cancel it before shipping. However, you are always more than welcome to return your order to us for free if you do not wish to keep it!

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    Size guide
    Jeans / Trousers
    Please use these size charts to help determine your size.

    Please use these size charts to help determine your size. Please note that these charts are indicative only. Sizes and measurements may vary to actual item. Please email us if you need the fit of a particular item.  

    • 1. Bust
      Measure around the widest point over the bust
    • 2. Waist
      Measure around natural waistline
    • 3. Hipp
      Measure around the widest point over the seat
    Body measurements
    EUBust (cm)Waist (cm)Hips (cm)Inside leg (cm)